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How do i reset my comcast box?
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How do i reset my comcast box?
Saturday, July 4th, 2020 9:00 PM XG1V4/AX014NM Factory reset. However, you may often need to reset your. I do not want to change my phone service at this time. Locate the router's stock password and attempt to reconnect to Wi-Fi. To reset your cable box using the reset button, follow these steps: Locate the reset button on your Xfinity cable box. There are three ways to reboot your DVR box: Use the Help Menu; Push the Power Button Help and support with your Xfinity Remote, select your remote control type and get the support you need to enjoy your Xfinity TV! Sep 15, 2023 · In this article, I have gathered together the ways to reprogram your Comcast cable box in case you are experiencing issues with it. To manage it in the Xfinity app: Log in to the Xfinity app (download on the App Store or Google Play). get a receipt for the return. " In a post on X, Crowdstrike CEO George Kurtz said the company is "actively working with customers impacted by a defect found in a single content update for Windows hosts. Learn how to set your default guide view for X1. Method #1: Reboot via the Power Button. Learn about the different types of Xfinity remotes in this reference guide, including: Xfinity remotes (XR5, XR2v3, XR2, Digital Adapter Remote, legacy remotes, large button remote, and XRA Large Button Voice Remote), Xfinity Voice Remotes (XR11 and XR15), Xumo Stream Box remote (XR100), the Flex remote (XR16), and the Xfinity web remote. Learn about device lights on X1. Learn about what a Reset CSS file is, what they do and how to use them in your development process. Sep 23, 2021 · Good morning @user_6ff067, we are sorry to hear you are experiencing these issues with your cable box and would be happy to take a closer look. Wouldn't it make more sense for Comcast to eliminate many of the frustrations that cause sub. "We do everything on our computers now," neuro ICU nurse Meghan Mahoney told CBS News. XG1V4/AX014NM Factory reset Contributor • 99 Messages. Method #1: Reboot via the Power Button. Learn more about the different functions available for an Xfinity Email address. This link has everything you need to know about updating your Xfinity cable box to X1. Use between eight and 16 characters, with at least one letter and one number or symbol. why is my X1 is displaying the picture much smaller than the actual tv size? All the display settings are set for best resolution, the picture is the correct 16x9 aspect ratio but it is only 1/4 the size of the 75" screen! Need to fix this X1 box! This is my second box and it was new. Press the A button on your remote control, or visit the Help section in Settings. Performing a System Refresh on X1. Reset your router by pressing the Reset button for 30 seconds. Jul 4, 2020 · System refreshes are not the answer anyway to channels not coming in, it’s the signal to the equipment. The Roku digital video player is a set-top device that allows you to stream Netflix, Hulu and other digital content to your home television. I am an Official Xfinity Employee. Thank you for taking the time to reach out to us on our Xfinity Community Forums. Check your local listings for specific channel numbers. If the "Low Coolant" light in your Chevrolet Monte Carlo goes on, you need to fill your radiator before it will turn off. Quickly and easily access your email or voicemail right from the xfinity From here, you can change your WiFi network's name and password. One of the most common problems people experience with their Xfinity box is it saying "boot" constantly without turning on. These 5 ways to reset vintage jewelry will help you liven up those old classics. When To Reset Your Xfinity Remote. if you have a sound bar connected by eARC skip the sound system setup since the TV can control the sound bar. If you have one of older boxes press Menu twice on your silver Comcast remote control Select Cable Box Setup but the time is automatically updated based on your location. It may take a few moments for the TV Box to restart. CrowdStrike released information to fix affected systems, but experts said getting them back online would take time as it. If I select More I get the following information: ADVANCED SETTINGS. By clicking "TRY IT", I agree to receive newsletters. Learn how to set up your voice remotes. Changing the Daily Update Time for TV Boxes. Rebooting your router or cable modem is an easy solution if you can't connect to your Xfinity internet. Make sure the green light on the cable box is blinking. Learn how to update your Xfinity equipment online. " In a post on X, Crowdstrike CEO George Kurtz said the company is "actively working with customers impacted by a defect found in a single content update for Windows hosts. Learn about Amazon Prime Video on X1 and Flex. I cannot find a place in the email area to update my Comcast. If you have paired the Xfinity remote with an Xfinity box, and you want to pair the remote with a different Xfinity box, you will have to resync the remote. Best I could tell this box had streaming capability for additional subscriber platforms. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. We do have X1 boxes that are SD and HD capable, so you won't need to upgrade your tv if you don't want to I ignored the message and unplugged the cable-box to do a reset. Get complete instructions on how to release and renew your IP address when needed. Comcast performed well in an Internet speed study released Wednesday, but the federal report could still be a blow to the cable giant’s plan to buy Time Warner Cable The latest sign that massive internet service providers are susceptible to failures in physical infrastructure. In this video I show you how to change the video output resolution on the Xfinity X1 TV Box. Simply locate the power cord to your cable box and unplug it. If you are wondering why your internet bill keeps going higher, this might help explain it. Also, gather up the make and model numbers of your equipment. Wouldn't it make more sense for Comcast to eliminate many of the frustrations that cause sub. Hi There, I'm looking for information on how to FACTORY reset my XG1V4 box, For two reasons. What color should the light be on my Xfinity cable box? The color of the light on your Xfinity cable box will depend on what mode the box is in. It's done! You can now use your new Xfinity remote. Roku devices connect to the Internet us. The call comes after the company's earnin. The concern is not "accessibility / disability" help related. Factory resetting your remote will return it to the state it was in right out of the box. Learn how to change your Xfinity WiFi service set identifier (SSID) and password online. I don't even know how to log into my Comcast account outside of the Xfinity website since I don't actually use the email account for anything. 1. In this video we will show you how to restart your Xfinity Wi-Fi router. Find out more about X1 and its user guide. If you try to use the wrong remote with your Xfinity box, it will not work or sync with the device. If you have one of older boxes press Menu twice on your silver Comcast remote control Select Cable Box Setup but the time is automatically updated based on your location. Learn how to tune your TV using the Xfinity TV Remote app. Press the "OK" button on your remote. The latest variants of X1 can be reset using a remote control. Note: You'll need to enter your old PIN before you. Open the Xfinity My Account app (available for iOS and Android Scroll down and select the TV tile Select Troubleshoot. Hi, @open_office! Thanks for reaching out to Comcast over our Business Forums page! You have reached the perfect place for help with resetting the voice mail pin If you do not see the Phone Panel you will not be able to change your Security PIN at this time. Select the Restart option. Your remote is more than just a means of changing the channel. I have a choice of stretch or full zoom but stretch alters the view (everything looks short and elongated while zoom inflates the picture to the point that I am losing parts on all 4 sides. If you're in front of your TV while us. Yes, I did a system reboo. Follow the on-screen instructions to complete the reset process. Press the OK button to select the Restart tile. You might also like: Are my account credentials the same for Xfinity Mobile and Xfinity Internet? Get 24/7 help with any questions you have Xfinity Mobile Customer Agreements & Policies; xfinity. When booting up, the light will typically be either blinking green or amber. Add new users to your account. I only have 2 correct Devices ( Porch and My Den) I have named for my devices. admax prison Allow five minutes for your primary DVR TV Box to reboot. ) Scroll down and select the TV tile Jun 10, 2021 · Have you already logged into the Xfinity My Account app and selected Video > Troubleshooting > the cable box you are having the issue with and then resetting the box and going through those troubleshooting steps? More often than not the troubleshooting you can perform in the app will resolve the issue with your X1 equipment. I'm planning to disconnect and return my X1 box and want to do a factory reset to remove any account information and passwords that might have been saved on the device. In the pop-up customized dialog box, select the Keyboard button. Install the new cable box with the cables that came in the package so you can hook the box up to your TV and wall outlet. You might also like: Are my account credentials the same for Xfinity Mobile and Xfinity Internet? Get 24/7 help with any questions you have Xfinity Mobile Customer Agreements & Policies; xfinity. Learn how to change your Central Station passcode. Resetting the box or performing a system refresh normally fixes this issue This also happens to be the fastest way to reset your cable box. Can I make it so I don't need to reset the box everyday? Or do I need to replace the box again. Manage and reset your TV settings online such as parental control PINs, apps PINs, and TV notifications such as Caller ID. Log in to your account with your Xfinity username and password Click. I am not a Comcast Employee. Jan 26, 2024 · Use a paperclip or similar tool to press and hold the reset button. The company, Comcast, is set t. Press Menu twice on your silver Comcast remote control Select Cable Box Setup. When you have located this button, press and hold it for five consecutive seconds. Learn how to troubleshoot your Xfinity Internet and WiFi connection for your third-party modem or router. "We do everything on our computers now," neuro ICU nurse Meghan Mahoney told CBS News. WHAT IS IN THE BOX? Remote with Voice Control Did Restart and System restart on the Comcast website, disconnecting and connecting cable boxes. Select Troubleshoot and click Continue. ; From the Chromecast device. that shows it is 'off' your active account devices and the device can not be used until it goes through recommissioning process. Press the OK button again to select Restart. premiere pro mkv not supported Yes, I am using the correct HDMI input settings. com website will redirect you to the Xfinity app to view and change WiFi information. Subscribers of Comcast cable access premium TV channels through a provided Comcast cable box and TV remote. Refer to these step-by-step instructions on adding additional Xfinity IDs to your account. This post has been corrected. How to reset and program comcast xr11 remote Learn about settings for the Xumo Stream Box from Xfinity. Comcast Corp (NASDAQ:CMCSA) CEO Brian Roberts is known for lining up a huge deal every five years. I have a feeling it's my tv, not the cable box as this has now continued with two new boxes. To reset your cable box using the reset button, follow these steps: Locate the reset button on your Xfinity cable box. Use between eight and 16 characters, with at least one letter and one number or symbol. You may need to press the xfinity button multiple times if there is more than one TV Box in range. To Pair an Xfinity. For parents and guardians of children, learn about managing parental controls for Xfinity Internet, Xfinity X1, apps, and more. We mentioned earlier that you can reset your Xfinity remote when it becomes unresponsive and see if this is all that is needed for it to wake back up and get back to work. XG1V4/AX014NM Factory reset Contributor • 99 Messages. Pick up your Xfinity remote control. Learn to manage Caller ID on TV settings. "We do everything on our computers now," neuro ICU nurse Meghan Mahoney told CBS News. I only have 2 correct Devices ( Porch and My Den) I have named for my devices. Make sure you're accessing the Xfinity My Account app from your home network. With the help of a pointed object such as a pin or toothpick, push the button and hold it for a few seconds. This is the router that Comcast gave me, I don't have any custom hardware for my connection. 00 f150 lug pattern Learn how to manage the audio language and mode or the menus and guide language on the Xfinity X1 On-Screen Guide. ; Step 2: Navigate to Settings. The Roku digital video player is a set-top device that allows you to stream Netflix, Hulu and other digital content to your home television. Press the menu button & the power button at the same time. advice is to watch oldest shows first. Once the on-screen pairing code is correctly entered, your remote is paired with the TV Box. If you don’t have the Xfinity app, you can still reset your Xfinity cable box by taking the following steps: Turn on the device. Press Menu twice on your silver Comcast remote control Select Cable Box Setup. Find steps for clearing locally stored data associated with third-party apps from X1 or Flex. How To Program Xfinity XR11 Voice Remote for the Xfinity X-1 Cable box. Advertisement Most homes use circuit breakers that tu. By clicking "TRY IT", I agree to receive newsletters. Press the Xfinity button to access the main menu of your Xfinity TV Box. To Set Up Your Clock Display. The most extreme examples may include weather monitoring sensors or devices in railway signal boxes, Peck said, which could require technicians to physically visit potentially hundreds of. I show what came with the Xfinity X1 TV Box including the getting started guid. Xfinity For full functionality of this site it is necessary to enable JavaScript. When To Reset Your Xfinity Remote. If you have an xFi Gateway, the Xfinity Status Center and the xfinity. This chart explains the dynamics at play in America’s cabl. Find out how to set up, troubleshoot, and use the Wireless TV Box with your home network.
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This will restart the touchscreen. Press the menu button & the power button at the same time. Jan 30, 2024 · Where the reset button is located on the Xfinity cable box? The reset button on the Xfinity Cable box is located at the back. One thing that is still missing is no way to do a factory reset Jul 15, 2024 · However, the solution that may just do the trick is that you need to reset your Xfinity remote. Learn what to do if your Xfinity Remote's All Power button doesn't turn your TV Box on or off. The option should also be in your. Step 4. Press the A button on your remote control, or visit the Help section in Settings. Learn how to update your phone number and email settings or edit your preferences on your Xfinity account. What color should the light be on my Xfinity cable box? The color of the light on your Xfinity cable box will depend on what mode the box is in. Learn how to reset (reboot or restart) your Xfinity Gateway, modem, or router. I cannot reach Comcast. Apr 4, 2023 · Thank you for reaching out on our community forum. Do you just want to power cycle / reboot it, or do you want to perform a full / hard reset back to factory defaults If it is the latter, locate the WPS pushbutton on the back of the device. Learn how to set your default guide view for X1. The Customize Keyboard dialog appears. Turn on your TV and cable box, then enter your phone number to activate it. Saturday, July 4th, 2020 9:00 PM XG1V4/AX014NM Factory reset. Simply identify and press the reset button and your Xfinity Gateway will reset. If your TV is compatible, I show you st. After you've located the reset button on your set-top box, just press and hold that button for 5 seconds. Hello, @user_24bdf5. Unplug the power from your primary DVR TV Box for 30 seconds. Comcast Corp (NASDAQ:CMCSA) CEO Brian Roberts is known for lining up a huge deal every five years. fountain baptist church baltimore md How do you troubleshoot a cable box? If your cable box isn't working, start by restarting (or rebooting. Hello @Chrisleh!Thank you for joining us today on the Xfinity Support Forums. !! I had the same question re the X1 remote. Reset your router by pressing the Reset button for 30 seconds. Your Xfinity cable box keeps rebooting because it's trying to get a good signal. If someone has sent you a message through your Comcast email service, you can usually find ou. To reset your cable box using the reset button, follow these steps: Locate the reset button on your Xfinity cable box. Here's the detailed steps to direct message us: • Click "Sign In" if necessary. I'm sorry that you are still having issues. Sep 15, 2023 · If your Xfinity Cable Box isn’t working, restart the Comcast cable box. Release the reset button. Comcast and the U Department of Housing and Urban Development are working together to bring around 2 million people online. After you've located the reset button on your set-top box, just press and hold that button for 5 seconds. Hello, @user_24bdf5. I've tried rebooting my box while the other one is hooked up in the basement and have tried swapping the two mine in the basement and the main box in my room but it's the same. Press the OK button again to select Restart. Global banks, airlines, hospitals and government offices were disrupted. The reset button is located on the rear of the Xfinity Gateway and is the easiest method to reset your device to its default settings. I click on the reset button and after clicking through a few screen it message come back "Can't Connect to X1 TV box". Yes, I used the Xfinity mobile app to troubleshoot. zen leaf evanston Can I make it so I don't need to reset the box everyday? Or do I need to replace the box again. When connected and working properly, the light will typically be. Press and hold the Power button located on the front of the primary DVR TV Box for 10 seconds. Allow five minutes for your primary DVR TV Box to reboot. To sum up, when you hard reset your Xfinity router, it will erase all the settings and turn it back to default. Follow the easy steps to reset your cable box and enjoy your TV shows. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. There are several ways to reset a Comcast cable box. It's done! You can now use your new Xfinity remote. It started when the newest box we had died, so we got a new one, but it's an older model. All streams can be viewed in your web browser or on your phone, tablet or connected TV device. " Kurtz also clarified. Use the Right arrow key to click on OK to perform the factory reset. The first thing you can do when your Xfinity cable box is not working is to reboot it using its Power button. Comcast announced Tuesday its new stream. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Use the Right arrow key to click on OK to perform the factory reset. If your TV has a Power button: Make sure your cables are tightly secured. Learn about the different types of Xfinity remotes in this reference guide, including: Xfinity remotes (XR5, XR2v3, XR2, Digital Adapter Remote, legacy remotes, large button remote, and XRA Large Button Voice Remote), Xfinity Voice Remotes (XR11 and XR15), Xumo Stream Box remote (XR100), the Flex remote (XR16), and the Xfinity web remote. Ensure that your Xfinity cable box is switched on in this step. CableGods will help you reset your remote if it's stuck on a screen saver Learn about the Xfinity TV Remote app. wade benz obituary franklin tn There are several ways to reset a Comcast cable box. Learn how to pair and program your Xfinity Voice Remote. Head over to the Xfinity "My Account" page. May 28, 2021 · Xfinity Support: I hate to sound negative, but your responses are underwhelming. Have you performed troubleshooting within the Xfinity My Account app to send a provisioning and reset signal to your modem? 4. Can you provide instructions to reset the box to it's factory settings. After you've located the reset button on your set-top box, just press and hold that button for 5 seconds. Hello, @user_24bdf5. Can you provide instructions to reset the box to it's factory settings. To perform a factory reset on the XR16 remote: Simultaneously press and hold the Info (i) button and the Home button (house icon) until the status light on the remote blinks. Release the reset button. The person just asked about doing a factory reset on a Flex box with an XR16 remote. Turn on your TV and cable box, then enter your phone number to activate it. There are three ways to reboot your DVR box: Use the Help Menu; Push the Power Button I'm trying to troubleshoot and reset my cable box. You might also like: Are my account credentials the same for Xfinity Mobile and Xfinity Internet? Get 24/7 help with any questions you have Xfinity Mobile Customer Agreements & Policies; xfinity. Make sure the green light on the cable box is blinking. Feb 24, 2024 · You should reboot your cable box whenever things seem slow, or at least once a month. I no longer work for Comcast 0. If you're in front of your TV while us.
) Highlight the System Refresh tile, and press OK. Comcast's XFINITY service has a dedicated listings guide that loads program information based on your ZIP code and time zone Load your TV listings, and then click the "Change" button located at the top of the grid How to Watch a. Reason one: system refresh does not fix inability to tune to channels. Learn more about the different functions available for an Xfinity Email address. Using the arrow keys on your remote, move over to the settings menu. Your Xfinity cable box keeps rebooting because it's trying to get a good signal. hunts point food stamp center This article contains instructions for replacing the battery in various Xfinity Home devices, including locks, sensors, detectors, and remotes. What color should the light be on my Xfinity cable box? The color of the light on your Xfinity cable box will depend on what mode the box is in. Yes, I did a system reboo. Welcome to Startups Weekly, a fresh human-first take on this week’s startup news and trends. This 3rd device name (Den) is also Learn how downgrading Xfinity services will change the use of the Netflix app on X1. get a receipt for the return. Reset your Xfinity password As part of our commitment to you, Comcast routinely reviews and monitors account security. charles starner May 13, 2020 · In this video we will go over how to reset your Xfinity cable box. @topherchris Good afternoon! Thank you for taking the time to reach out to our Community Forums Team for clarity on your equipment return. Whether you’re having trouble with. Open the app and sign in. Check your local listings for specific channel numbers. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. com website will redirect you to the Xfinity app to view and change WiFi information. king crip Learn how to tune your TV using the Xfinity TV Remote app. if your modem supports wps your can use the buttons on your flex and modem to easily connect your flex device to your WiFi network. Follow the on-screen instructions to complete the reset process. Can't change channel on your cable box? Remote NOT working on your cable box?Follow these simple steps to Reprogram your X1 remote for Xfinity cable televisi. Comcast's new streaming offering for Xfinity customers, NOW TV, is $20/month and includes Peacock, 40+ live channels and 20+ FAST channels.
The Roku digital video player is a set-top device that allows you to stream Netflix, Hulu and other digital content to your home television. I cannot find a place in the email area to update my Comcast. Contact Customer Service for a Technician You can contact Comcast by calling their 1-800-COMCAST number or by visiting their website for Comcast Customer Care Support. To do it: Press and hold your cable box's Power button for about 10-15 seconds. This takes about 5 seconds. Ensure that your Xfinity cable box is switched on in this step. The Support option sends me in an endless loop with the chat assistant, so I can't get actual help with this. The Federal Aviation Administration said in a statement. The more Comcast’s Brian Roberts and Disney’s Bob Iger duel over Rupert M. The more Brian Roberts and Bob Iger duel over Rupert Murdoch's media empire, the better for Reed Hastings. The latest variants of X1 can be reset using a remote control. If you are having issues with your Xfinity X1 TV Box this is a troubleshooting step you can tr. Using a small, pointed object like a paperclip or pin, press and hold the reset button for about 10 seconds. Make sure the green light on the cable box is blinking. 1st replace the 2 AA bat. cheapest gas in davis iPhone/iPod touch: If you're a Comcast DVR user, you just got one very good reason to download the Comcast Mobile App for your iPhone: The free app manages your DVR recordings so y. iPhone/iPod touch: If you're a Comcast DVR user, you just got one very good reason to download the Comcast Mobile App for your iPhone: The free app manages your DVR recordings so y. If you are having trouble with your internet or telephone connection, resetting or rebooting your modem may be your first and best step to troubleshoot your. Xfinity For full functionality of this site it is necessary to enable JavaScript. Restart Comcast cable box ,reset comcast cable box using your remote how to restart your Comcast cable box. Plug in the TV Box to a power source and ensure that it is connected to your TV. if you have the xr15 remote press the A and D buttons and hold until the remote's LED flashes green go to settings (gear) remote settings, voice remote pairing. the IR receiver is always 'on' but it is very hard to make it see except close to the remote. To manage it in the Xfinity app: Log in to the Xfinity app (download on the App Store or Google Play). Xfinity Community Forum X1 sgrant77. Learn how to change your username or Xfinity ID for your Comcast account. Learn about the different types of Xfinity remotes in this reference guide, including: Xfinity remotes (XR5, XR2v3, XR2, Digital Adapter Remote, legacy remotes, large button remote, and XRA Large Button Voice Remote), Xfinity Voice Remotes (XR11 and XR15), Xumo Stream Box remote (XR100), the Flex remote (XR16), and the Xfinity web remote. Whether you’re having trouble with. The TV Box should automatically reboot. After reset the cable channel was back. Press the Xfinity button to access the main menu of your Xfinity TV Box. Download the app from the App Store or Google Play. Scroll down to the Help section. This is one of the sensors in the Monte Carlo that you. I only have a modem with my Comcast rental. Learn how to troubleshoot your Xfinity Internet and WiFi connection for your third-party modem or router. I cannot reach Comcast. When the problem is fixed, the module wi. You may need to press the xfinity button multiple times if there is more than one TV Box in range. To Pair an Xfinity. how to set kick returner in retro bowl Learn more about the Xfinity Voice Remote Change Plan; Build Your Plan Build Your Plan. We recently started having issues with HBO Max and Prime apps on the X1 -- HBO Max lets us browse and pick a show -. Any suggestions would be appreciated. These 5 ways to reset vintage jewelry will help you liven up those old classics. Have you tried swapping out the Ethernet cable for a new one? Do you have any devices that connect via the Wi-Fi that also lose connection at. If you chose a password, however, you'll be asked for your Xfinity username. Learn how to use the admin tool and change your WiFi network name and password. Resetting a Creative Zen MP3 player is the quickest way to revert the Zen back to its original, out-of-the-box state. Google Pixel devices. Comcast is the largest provider of cable television services in the United States as of April 2011. Pause, rewind, or fast-forward live TV using the X1 guide. So, before you jump in and perform a factory reset, we recommend trying out the soft reset first If you are getting up and running with Comcast's latest Xfinity X1 cable box, there are some settings to look at before you can kick back and bask in the glow of your new cable service. Learn how to pair and program your Xfinity Voice Remote. Find easy to follow instructions to set up your Xfinity Voice Caller ID Yes, you can perform a reset on your Xfinity modem/router remotely using the Xfinity app. But it isn’t perfect: You watch one to. Welcome to Startups Weekly, a fresh human-first take on this week’s startup news and trends. To connect a DVD player to a Comcast cable box, start by tuning both the cable box and the TV to channel 2, 3 or 4, then connect the cable box to the wall. Reset Your Xfinity Password with the Reset Tool; Change Your Xfinity Password via My Account; Change Your Xfinity Password via the Xfinity My Account App; Password Security Tips; Change Your Secret Question; Instructions in Another Language Forgot your Xfinity ID? If you have a verified email or mobile phone number that's your Xfinity ID Follow the steps below to do a factory reset of your cable box using the app: Open the Application on your smart device. Locate the router's stock password and attempt to reconnect to Wi-Fi. xFinity Home Page: https://mycom/xFinity Support Page: https://wwwcom/support/Find Great Deals on Tech at Amazon - http://amzn Get the most out of Xfinity from Comcast by signing in to your account.