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Xfinity how to return equipment?
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Xfinity how to return equipment?
If you have Caller ID-blocking on your Comcast phone, when you call someone, your number will not show up on that person's caller ID. When it comes to customer service, Comcast is one of the most reliable providers in the industry. How to Return Xfinity Equipment. Get the most out of Xfinity from Comcast by signing in to your account. With over 1,000 stores across the United States, finding a. You'll probably get better customer support if you go see. Get the most out of Xfinity from Comcast by signing in to your account. Note: It's crucial to carefully review the Xfinity equipment return policy to understand all the guidelines and avoid any unexpected charges. With Comcast Service Centers, you can return your equipment hassle-free and get the peace of mind you deserve Xfinity Store Locations. Buying Guide for Xfinity-Approved Equipment. Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: Initiate your return online and send your equipment back with a prepaid UPS shipping label (recommended) Learn about replacing your equipment now to get the most out of your Xfinity service. The UPS Store will take care of the rest. st/3Aphr3B and follow the on-screen instructions for the device you'd like to return to us. Customers may have questions on paying their final bill, equipment returns, their email account and more. The issue I have is, I can't get to my local Xfinity store before the. Ship your equipment back. Ship your equipment back. Call 800-PICK-UPS to schedule the pickup at your home. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. Returning equipment can be a daunting task, especially if you are unfamiliar with the process. You will need the tracking number from the UPS return label to schedule the pickup. Hello and thanks for reaching out. Jan 30, 2024 · Hi @user_1hmeju!Thanks for spending the time out of your Tuesday to reach out to XFINITY over our forums page for help with stopping those text alerts. You have the option to return equipment to a Comcast return center or schedule a pickup. At a Comcast Service Center, you can pay your bill, manage your account, or subscribe to additional services. " Are you in need of assistance with your Xfinity services? Whether you’re looking to upgrade your plan, return equipment, or troubleshoot any issues, visiting an Xfinity store can p. Check it out for details! We recently closed out our Xfinity account due to moving. Xfinity Thank you for taking time out of your day to visit our community forum, @user_072fbb!I would definitely recommend returning the equipment so the unreturned equipment charges are waived and you don't have to worry about the bill going to collections. There are three ways you can return your rented equipment to Xfinity free of charge. The problem is that UPS will not accept the package without a return authorization code or return shipment label. The great thing is that you don't need a label or a box, you can return any rented equipment you have to the nearest Xfinity Store in your area or UPS Store. You can avoid these fees by choosing a viable return method. We can definitely review the recently wrapped-up account to provide you confirmation about your equipment concern. If you're not sure, check the Xfinity Home section of your bill to see if you currently lease the device. We do provide a few quick and easy convenient ways to return your equipment such as visiting a local Xfinity Store, local UPS Store (Package and Ship for no charge), or printing a return label from our Digital Return Center. Pick up & exchange your equipment, pay bills, or subscribe to Xfinity services!. Get the most out of Xfinity from Comcast by signing in to your account. I closed my Xfinity account a couple of months ago. • The "To:" line prompts you to "Type the name of a person". By appointment : If you opt for professional installation, the Xfinity technician will take your existing equipment along with them. They'll box it up and ship it back to us for free. I continue to get emails, phones, and text messages from Xfinity about equipment that I need to return. See this screencast image: https. To return equipment to AT&T, contact the AT&T customer service by calling the number listed on AT&T’s Contact Us page and explain the reason why you need to return the equipment Returning equipment can often be a stressful and time-consuming process. That is where I go for exchanges, etc. We are the perfect place to go for help. Xfinity Community Forum Customer Service U 1 Message. Select a return option, follow the listed instructions and press Confirm. (Photo: AP Images) If you didn’t see the news today, we’re. Pick up & exchange your equipment,. We are the perfect team to depend on for help. You can drop off the equipment at any local UPS store or Xfinity store without a label. Everything is telling me to go to equipment return and select the device I am returning to print the label, but. Choose a reason for return and press Continue. You don't need a label or packaging, just the device. Learn how to restart your Xfinity X1 TV Box as well as how the guide, settings and recordings will be impacted. They would want you to return cable boxes and modem/router devices and their power cords. I understand the importance of being able to stop those texts as a customer myself. Visit your NJ Xfinity Store by Comcast at 941 Haddonfield Road. I swapped it out and the directions says I could take it to a UPS store an. Hello @user_f8fb2e, and thank you for reaching out about the home security system in your home you wish to remove. XfinityJoe +12 more An "Xfinity Support" graphic replaces the "To:" line. Drop off your equipment at any Xfinity Store or Comcast Service Center. If I cancel Xfinity Flex, will I get my $15 activation fee returned? Visit your FL Xfinity Store by Comcast Branded Partner at 277 SW Port St Lucie Blvd. At a Comcast Service Center, you can pay your bill, manage your account, or subscribe to additional services. Are you looking to enjoy your streaming content experience on Xfinity internet? If so, you’ll want to follow these simple tips to maximize your streaming performance In today’s digital age, it is crucial to prioritize the security of your online accounts. You do not need the print out the UPS label to return the equipment at a store. They'll box it up and ship it back to us for free. Learn how to update your Xfinity equipment online. By returning the equipment on time, you can ensure a smooth and hassle-free return process Returning your Xfinity equipment doesn't have to be a complicated process. Visit your MA Xfinity Store by Comcast at 200 Westgate Drive. I called again and was told they'd be removed on another date (maybe 7/25) and that I'd receive a prorated return for the time before the new billing cycle. We will also explain the Xfinity equipment return policy, making the process stress-free. What Happens if You Don’t Return Comcast Equipment? Do not worry, you can still bring the cable equipment to the UPS store to return, even if you are not seeing it on your Return Center page. Once you're sure of that, select the devices and click the "continue" button. Pick up & exchange your equipment,. I never rented a cable box. Navigate to the Comcast equipment return page. Canceling your Xfinity Internet service via the Email/Mail Cancellation Form provides an alternative method for a hassle-free cancellation process Hi. Xfinity equipment can be returned to any UPS Store or Xfinity Store. Find help & support articles, chat online, or schedule a call with an agent. I no longer work for Comcast 0 user_1e2531. In addition to the over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located The UPS Stores nationwide. 2) Upon calling 3 times after not receiving the email, we were told the email would be sent to the comcast email on the account Jul 8, 2022 · You can go here for instructions on how to return your equipment, and here to print a return shipping label. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. Oct 4, 2023 · Yes, UPS will take care of packaging and returning the equipment, no charge. Limited to Connect More. It's a simple process, and they will provide you with a return receipt showing the serial number of the device and tracking code. We apologize for any frustration caused by your recent shipping of Xfinity equipment via UPS. All I had to do was return the equipment and purchase my own modem and just use the "Xfinity Stream" App. Get the most out of Xfinity from Comcast by signing in to your account. We can take a look at your equipment from our end and see what is going on. I'm trying to return an old router. Learn how to return Xfinity equipment. adt relocation manager Pick up & exchange your equipment, pay bills, or subscribe to Xfinity services!. Equipment, installation, taxes and fees, and other applicable charges extra, and subject to change during and after the promo. It provides a comprehensive listing of all the channels available in your subscription package, mak. Step-by-step Guide on How to Return Xfinity Equipment Step 1: Call the Customer Service Number. I was intercepted by an associate asking if I was returning the equipment I was carrying. I'm trying to return an old router. We are the perfect team to help and recommend that you return any unused leased equipment as quickly as possible to avoid any additional rental fees. Good morning. Find an Xfinity Store or Comcast Service Center location near you and then make an appointment by visiting https://comca Drop off your equipment at any Xfinity Store or Comcast Service Center. Pick up & exchange your equipment, pay bills, or subscribe to Xfinity services!. I have had this happen to me in the past and now that I canceled my service. Fortunately, there are a few ke. Returning xfinity equipment promptly ensures a smooth transition and helps maintain a positive customer experience. " I need the excessive charge re. I have used a personal modem and the Xfinity representative I spoke to during the cancelation process acknowledged that I did not have any outstanding rental equipment. Now the amount will be automatically credited back once you return the TV box back to us You can either return it at a local Xfinity Store or you can visit our return website and print out a return label and take it to the UPS. When it comes to returning your Xfinity equipment, you have several different options. If you’ve selected UPS Prepaid Shipping: Return to the Device Management Center. I have also spoken to numerous account reps and they tell me that it will be taken care of but the calls emails and texts continue Returning Xfinity equipment can be a daunting task, but it doesn't have to be. Pick up & exchange your equipment, pay bills, or subscribe to Xfinity services!. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place in regard to assistance with equipment return. We just ask that you bring the power cable and the device, we don't need HDMI cables or remote controls to be returned. how to put mercedes in neutral without power Your Xfinity account provides helpful information about your equipment. Equipment, international and roaming charges, taxes and fees, including regular recovery fees, and other charges extra, and subject to. Type your message in the text area near the bottom of the window. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. If you have newer xCam2 cameras and a leased Xfinity Gateway, you could re-pair your cameras and view them in the Xfinity App. Equipment, international and roaming charges, taxes and fees, including regular recovery fees, and other charges extra, and subject to. I just need return label. Pack your equipment in the original box. Your Xfinity account provides helpful information about your equipment. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. We offer many ways to return equipment. edit but any equipment can be returned by using UPS which can be dropped off and they will take care of the shipping. scfta calendar Comcast Terms and Conditions; May include additional marketing materials; Returning Comcast Getting Started Kit Equipment You have options for returning equipment to Comcast: The UPS Store. Pick up & exchange your equipment, pay bills, or subscribe to Xfinity services!. I called after receiving notice that I had not returned the equipment and provides the receipt and information from the UPS store detailing the date of return and the exact equipment that was returned. Schedule Equipment Return (If Applicable): If you have any Xfinity TV equipment, arrange to return it. Learn about receiving a refund from xfinityrefunds For more tips on preparing your equipment, refer to the Preparing Your Xfinity Equipment for Return section. Learn how to return Xfinity equipment. Pick up & exchange your equipment, pay bills, or subscribe to Xfinity services!. Get the most out of Xfinity from Comcast by signing in to your account. Returning old equipment Hello @user_xyxnma thank you for taking the time to make this post! If you are in need of knowing how to return your equipment, you can review our How To Return Your Xfinity Equipment article for some really helpful information on the different ways you can return your equipment to us! Please let me know if this helps! I canceled my xfinity service a few weeks ago. Whether you are returning rented equipment or returning items after a lease or purcha. We apologize for any frustration caused by your recent shipping of Xfinity equipment via UPS. Equipment Returns in 3 Easy Steps with The UPS Store Ramsay | Oct 30, 2014. You can schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return. Sep 5, 2023 · You should be able to return it to your nearest service center and get a receipt. You can go here for instructions on how to return your equipment, and here to print a return shipping label. If you’ve selected UPS Prepaid Shipping: Return to the Device Management Center. If you didn't see the news today, we're working with The UPS Store to make it easier than ever for our customers to return their equipment. Equipment Returns in 3 Easy Steps with The UPS Store Ramsay | Oct 30, 2014. Learn about receiving a refund from xfinityrefunds For more tips on preparing your equipment, refer to the Preparing Your Xfinity Equipment for Return section. With the increasing prevalence of cybercrime, it is essential to take steps to protect your online accounts. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. Make sure all the aforementioned equipment is included in the return of all the equipment if you intend to do so. You should be able to return it to your nearest service center and get a receipt.
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You can return the equipment to any Xfinity store, or UPS facility. After you return your equipment, it'll be immediately removed from your account. You can also drop off at an XFINITY Store location if one is near. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. Select a return option, follow the listed instructions and press Confirm. Find help & support articles, chat online, or schedule a call with an agent. If your phone is within the return eligibility window, there will be an Exchange or Return button in this section. Customers may have questions on paying their final bill, equipment returns, their email account and more. By selecting Accept all, you consent to our use of Cookies. The UPS store will package and ship the device back to us for free. When visiting the UPS store, you have two choices. Upgrade your Xfinity Internet to the speed you need. •Return to a Service Center - Customers can return equipment to any Comcast service centers. After you return your equipment, it'll be immediately removed from your account. Equipment, installation, taxes and fees, and other applicable charges extra, and subject to change during and after the promo. amish market middletown de The following tips will help you get the most out of your customer ser. Thread moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Are you looking for an Xfinity store near you? Whether you need to purchase new equipment, pay your bill, or get technical support, finding the nearest Xfinity location can be a ha. Get the most out of Xfinity from Comcast by signing in to your account. Pick up & exchange your equipment,. The only equipment that might need to be retured would be the Touchscreen, if you currently lease it. Jul 6, 2021 · Welcome to the Xfinity Forums and thanks for creating your post. Click the direct message icon Click the "New message" (pencil and paper) icon In the 'To' line, type "Xfinity Support" there. If you're not able to keep your equipment when you move to your new address, you can start an equipment return online, or bring your equipment to a UPS Store or Xfinity Store During Your Move Stay connected during your move with access to millions of Xfinity WiFi hotspots. Our awesome digital care team would be happy to assist you with your equipment return issue. As @EG mentioned you can bring the device to a Xfinity store for return. Xfinity gives you a period of ten days after your service end date to return rented equipment. Request a customer service representative by dialing 1-800-XFINITY. Learn more about Xfinity internet services in your area or call 844-207-8721 now! By Baldwin/ Provider Updates / 24 Dec, 2020. Aug 28, 2021 · That's a great question! We recommend that you return your equipment 14 days from the day of disconnect to avoid further charges! I am an Official Xfinity Employee. Equipment, installation, taxes and fees, and other applicable charges extra, and subject to change during and after the promo. Learn how to close or transfer an account when an account holder has passed away. Pick up & exchange your equipment, pay bills, or subscribe to Xfinity services!. The Xfinity website doesn't list any equipment that I need to return and Xfinity c. Bring your unwanted equipment to your nearest UPS Store and they'll take care of the rest. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. There are NO Xfinity stores in NY where I live so I cannot bring my equipment to a store. Customers may have questions on paying their final bill, equipment returns, their email account and more. The Xfinity TV Channel Guide is an essential tool for any Xfinity TV subscriber. bfdia 5b game no flash Xfinity For full functionality of this site it is necessary to enable JavaScript. Click Print Shipping Label to print the label for your package. Please check out How to return your Xfinity equipment for all the options you have to return your equipment as we are unable to send you a label and can't take the equipment back over the phone. I just did and now waiting what is next. You guys can try it. Here are the steps for sending us a DM: (Full credit to @BruceW for this excellent explanation!) Here are some common questions regarding Xfinity equipment returns: Q: Can I return my equipment if I am no longer an Xfinity customer? A: Yes, you can still return the equipment even if you are no longer an Xfinity customer. I was intercepted by an associate asking if I was returning the equipment I was carrying. Sep 15, 2021 · Comcast requires you to return all equipment within ten days of disconnecting service. Our team at the Xfinity Store will provide you with a receipt confirming your return details. To obtain an Xfinity return label, you can either print one off of the Xfinity website or contact customer support to have one mailed to you. Xfinity For full functionality of this site it is necessary to enable JavaScript. Navigate to the Comcast equipment return page. Get the most out of Xfinity from Comcast by signing in to your account. Xfinity I read your messages about returning the Xfinity storm ready (and the battery backup) because I'm going to return the same equipment. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Here are the steps for sending us a DM: (Full credit to @BruceW for this excellent explanation!) Before you initiate the return process, it's important to gather all Xfinity equipment you need to return. By clicking "TRY IT", I agree to receive newsletters and promotions f. Comcast Terms and Conditions; May include additional marketing materials; Returning Comcast Getting Started Kit Equipment You have options for returning equipment to Comcast: The UPS Store. Xfinity covers the cost of using UPS for returns, so you needn’t worry about incurring an additional bill for courier services. Good luck on your move. After promo, or if any service is cancelled or downgraded, regular. Thread moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. harbor freight store near me now May 16, 2022 · Hi there. Hello and Happy New Year, @user_d9c12c Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. To create a Comcast email account, individuals must be XFINITY Internet subscribers. However, you'll be required to return your Xfinity Flex streaming TV Box. Choose the appropriate return method: To ensure a smooth return process, choose the Xfinity equipment return option that works best. Xfinity For full functionality of this site it is necessary to enable JavaScript. Customers can return their equipment by scheduling a UPS at-home pickup by printing the UPS return label, boxing up the equipment, and then calling 1-800-PICK-UPS (Customers will need the tracking number from the UPS return label to schedule the pick-up. Equipment, installation, taxes and fees, and other applicable charges extra, and subject to change during and after the promo. @user_5ecdd9 - Thank you, again, for bringing this equipment return concern to our attention. The touchscreen which I believe you refer to as the hub can be returned via UPS or dropped off at a service center near you. I would like to return the wifi equipment I previously used. Comcast's new streaming offering for Xfinity customers, NOW TV, is $20/month and includes Peacock, 40+ live channels and 20+ FAST channels. Your Xfinity account provides helpful information about your equipment. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it Limited time offer Not available in all areas. Equipment, installation, taxes and fees, and other applicable charges extra, and subject to change during and after the promo. You can also pick up, drop off or exchange equipment, pay your bill, subscribe to Xfinity services and get help from our knowledgeable staff at either Xfinity Retail Store or Comcast Service Center Get the most out of Xfinity from Comcast by signing in to your account. Get the most out of Xfinity from Comcast by signing in to your account.
We just ask that you bring the power cable and the device, we don't need HDMI cables or remote controls to be returned. Get the most out of Xfinity from Comcast by signing in to your account. Equipment, installation, taxes and fees, and other applicable charges extra, and subject to change during and after the promo. The first thing you should do is initiate the process by notifying the company of your desire to return the equipment by following these steps: Login to your Xfinity account and go to the Equipment Return page. Key Takeaways: Returning Xfinity If I cancel Xumo from Xfinity (formerly Flex), will I lose my Xfinity Internet service? No, canceling Xumo from Xfinity (formerly Flex) will not affect your Xfinity Internet service. Find the Equipment Return option on the Xfinity page after entering your login information. Enter your sign in information, click the “Sign In” button again, a. If you fail to do so, they will charge you the full retail value of the new equipment. ros projections Visit your WA Xfinity Store by Comcast at 5614 176th St E. We are the perfect place to go for help. Thanks for spending your time to contact XFINITY over our forums' page for help with the equipment return concern. Limited time offer Not available in all areas. I have been an Xfinity customer previously in California since 2014, and continuing service since moving to Maryland this July 2023, and I have never had in my posession any Xfinity. Pack your equipment in the original box. china city grand rapids menu When I go through the returns process online, I keep getting this message to 'Please select a device' but there are no devices to select. Xfinity For full functionality of this site it is necessary to enable JavaScript. If you're not sure, check the Xfinity Home section of your bill to see if you currently lease the device. This document will help you figure out which equipment to bring to set up Xfinity services in your new home. Follow the same return process outlined by Xfinity, and ensure you receive a confirmation of return. Xfinity Jan 11, 2024 · I read your messages about returning the Xfinity storm ready (and the battery backup) because I'm going to return the same equipment. Pack your equipment in the original box. o'reilly cerca de mi Retail associates will be able to review your purchase date and provide a refund or exchange in the store. Want to make your internet-browsing experience smoother and faster? If so, take a look at these tips for maximizing your Xfinity internet experience! By following these tips, you c. Equipment, international and roaming charges, taxes and fees, including regular recovery. Paperless Billing and Automatic Payments with bank account required, otherwise monthly service charge automatically increases by $10 (or $5 if enrolling with credit or debit card information).
By mail : Check out your Xfinity Getting Started kit and simply follow the "Return Label" instructions. Don’t let unreturned equipment lead to unnecessary charges or potential credit issues. The xfinity support rep on phone expressed their inability to do anything else in this regard In order for UPS to pick up the equipment, they would need a return label which can be printed online via our return center at Return. A return box and a shipping label are not needed when dropping off your equipment at a return location. I am trying to return my Xfinity equipment after recently moving to New York state. I later received an email saying I needed to return my flex box and that I was already being charged. Learn what DIRECTV equipment needs to be returned and how to return it ". Here are the three hassle-free methods to return your Xfinity equipment, regardless of your subscription plan You should return the equipment to the nearest Xfinity store. Hey @user_ebf6a5, thank you for reaching out to Xfinity Support on our forum. You actually do not need the return tracking label to ship the equipment back to us. After promo, or if any service is cancelled or downgraded, regular. Use this article to support customers who’ve canceled their Xfinity services. Return all equipment: Make sure you return all Xfinity equipment, including cables and accessories, to avoid any fees or penalties. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. Hi @user_1hmeju!Thanks for spending the time out of your Tuesday to reach out to XFINITY over our forums page for help with stopping those text alerts. Assemble objects that have their cables neatly wound. Get the most out of Xfinity from Comcast by signing in to your account. Limited to Xfinity Internet customers with xFi Complete and Xfinity Gateway equipment. Comcast announced Tuesday its new stream. You would not need to complete the return processing to physically return the box. Xfinity For full functionality of this site it is necessary to enable JavaScript. Choose the service you have at your home: Satellite Dish. Comcast's Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. priceless foods owensboro The email also states "We're happy you're enjoying your new Xfinity Gateway". Xfinity Jan 11, 2024 · I read your messages about returning the Xfinity storm ready (and the battery backup) because I'm going to return the same equipment. You will receive a receipt with your tracking number so that you can track the progress of your return on UPS Please allow up to two weeks for the return to process and your. Follow our easy steps to make the process a breeze and avoid any unnecessary fees. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. Take your unpacked equipment and account number to a company-owned FedEx Office Pack & Ship or The UPS Store. I watched cable using my Tivo that had a cable card inside. Equipment Return: Following the cancellation, ensure to return any Xfinity equipment by visiting a local Xfinity store as per their instructions. I just did and now waiting what is next. You guys can try it. Limited time offer Not available in all areas. After promo, or if any service is cancelled or downgraded. The only thing they want back is the equipment they rent to you like the modem/router, cable box, Flex device, etc. Currently customers have the following options for returning leased equipment to Comcast. Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: Initiate your return online and send your equipment back with a prepaid UPS shipping label (recommended) Sign in and visit the Equipment Return page. Otherwise, all other equipment is purchaed and owned by you. Print the shipping label provided. I recently bought my own modem/router and cancelled the rental with Xfinity. 2) Upon calling 3 times after not receiving the email, we were told the email would be sent to the comcast email on the account You can go here for instructions on how to return your equipment, and here to print a return shipping label. Learn how to recycle an old mobile device. math staar chart As technology continues to advance, the ways in which we interact with the world around us are changing. We just ask that you bring the power cable and the device, we don't need HDMI cables or remote controls to be returned. Learn how to locate the nearest Xfinity Retail Store or Prepaid retailer Dec 30, 2022 · The concern is not "accessibility / disability" help related. Here is our great Xfinity link https://comca. Comcast Digital Voice also provides ca. Learn how to return Xfinity equipment. You can always return Xfinity equipment to any nearby Xfinity Store or even UPS for free. Your "create label" for UPS drop off crashes your virtual assistant each time. I wish I could talk to someone in customer service, but the 800-Xfinity automated system won't let me speak to an agent. New residential customers only. You should be able to return it to your nearest service center and get a receipt. Your store is perpetually understaffed and I will not wait 30 minutes to drop off old equipment. Visit your FL Xfinity Store by Comcast at 12707 Tamiami Trail East. Learn what DIRECTV equipment needs to be returned and how to return it ". Be sure to get a receipt that lists the serial numbers of the equipment you are returning, which, as you said, is how Comcast knows who the equipment came from. You will want to bring the cable box, power cord and remote with you for each box you are returning. Comcast's Digital Voice home telephone service offers two options for forwarding your calls. Step 3 Xfinity gives you 120 days to return the equipment listed on the service agreement. Find an Xfinity Store or Comcast Service Center location near you and then make an appointment by visiting https://comca Drop off your equipment at any Xfinity Store or Comcast Service Center. Learn how to restart your Xfinity X1 TV Box as well as how the guide, settings and recordings will be impacted. I would like to visit an Xfinity store and pass this on to the staff You can bring the equipment back to any Xfinity store and no boxes are needed. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Click Print Shipping Label to print the label for your package. I just did and now waiting what is next. You guys can try it.